Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Fraud Prevention and Detection Specialist Senior you provide the team with expert knowledge of fraud policies, processes, and systems as well as shares industry best practices to promote deepening of their business acumen. Provides support and advice for Detection Analysts with questions and concerns. Analyzes high risk financial and non-financial transactions and quickly detect and prevents fraudulent activities for a vast range of enterprise products and services. Actively participates in and sometimes leads knowledge sharing sessions with internal peers. Frequently prepares and presents cases of interest to department leaders.
This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following locations San Antonio, Tx. and Phoenix, AZ. Relocation assistance is not available for this position.
Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year.
The Opportunity
What you'll do:- Serves as a subject matter expert on a variety of fraud management tools and systems used to identify and investigate suspicious financial and non-financial activity on a vast range of products and services.
- Serves as a subject matter expert for Fraud Prevention and Detection processes by providing input on business requirements for projects or process changes and/or updates as needed.
- Responsible for researching and providing detailed analysis in a timely manner to the appropriate area in the appropriate format.
- Initiates contact with members to review suspicious activity; and if necessary, takes appropriate actions to mitigate the risk and protect the member's assets.
- Responsible for assisting teammates with difficult calls and escalations. Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
- Utilizes appropriate tools and procedures to report confirmed fraud and associated trends and occasionally participates in working sessions with the strategy team to enhance existing alerts.
- Applies extensive knowledge of the business, its products, and processes and actively provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
- Provides guidance and mentoring to peers and serves as a resource to team members on escalated issues.
- Performs quality reviews and provides timely feedback to management.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:- High School Diploma or General Equivalency Diploma required.
- 4 years of fraud prevention/detection experience in a financial services environment.
- Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
- Strong attention to detail and high concern for data privacy and accuracy.
- Comprehensive knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.
- Advanced knowledge of Microsoft Office products.
- General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
- Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,900.00 - $98,440.00
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
