Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Fraud Governance Advisor, you will establish, drive, and govern fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. You will serve as a fraud risk management subject matter authority to ensure documents, projects, programs, processes, and product initiatives align with regulatory, legal requirements, and fraud policies and standards. Partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported.
We offer a flexible work environment that requires an individual to be
in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL
OR This position can work remotely in the continental U.S. with occasional business travel.
Relocation assistance is
not available for this position.
What you'll do:- Guide and facilitate cross-functional team members in the implementation, management, and oversight of fraud risk management workstreams, projects and solutions.
- Apply subject matter authority of fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise the business on how to strengthen and lead fraud risk requirements on business action plans, projects, or operational requests.
- Contribute to the execution of risk assessments with business partners and the lines of business to resolve impact and solutions.
- Identify operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.
- Provide guidance to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations.
- Lead and respond to regulatory requirements and requests and ensure the execution of conduct examinations.
- Periodically brief executive management on enterprise projects and initiatives that may impact fraud risk.
- Serve as a mentor to peers and team members for assigned area of responsibility.
- Develop and drive training plans tied to fraud risk management through understanding of regulatory and industry trends.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:- Bachelor's degree: OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- Minimum 6 years' operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.
- Minimum 4 years' fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.
- Knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.
- Analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.
- Strong communication skills with the ability to collaborate and implement among cross-functional teams, including all levels of the organization and with external regulatory agencies.
- Knowledge of federal laws, rules, and regulations, to include PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.
What sets you apart:- 4+ years of fraud data and/or analytics experience.
- Experience retrieving and manipulating data within SAS and SQL within a cloud-based environment.
- Experience in Business Controls or Issues Management through management/oversight of a business portfolio or testing/auditing.
- Understanding of Python.
- Experience with programmatic remediation procedures, requirements, and processes.
- Experience with direct engagement within all lines of defense to achieve business outcomes.
- Experience with Fraud Investigations and/or Strategies processes, controls and or issues.
- US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00
. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
