Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Intermediate Fraud Prevention and Detection Specialist, you will, within defined guidelines and framework, apply basic analytical skills on high risk financial and non-financial transactions to detect and prevent fraudulent activities for a wide range of enterprise financial products and services. You will review and respond to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts as well as identify problems and issues by performing relevant research using the appropriate tools and by following established procedures.
This hybrid role requires an individual to be in the office 3 days per week. This position is based in the following location in
Phoenix, AZ Work Hours between Monday - Sunday -7:00 am - 9:00 pm CST, (40 hour work week) and 2 mandatory holidays per year.
What you'll do:- Leverages a variety of fraud management tools and systems and applies proficient knowledge to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
- Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
- Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
- Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
- Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:- High School Diploma or General Equivalency Diploma required.
- 1 year of fraud prevention/detection experience in a financial services environment.
- Experience working with Fraud Case Management Tools/Systems.
- Working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
- General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.
- Strong attention to detail and high concern for data privacy and accuracy.
- Customer service orientation with developed analytical and problem-solving skills.
- Developing knowledge of Microsoft Office products.
- Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E
What sets you apart:- 2 years experience with Fraud detection
- 2 years experience with Reg CC and Reg E
- 2 years customer service experience in a Financial Institution
- Experience with ECAMS and Safire
- Experience with the following types of fraud; ID Theft, First Party Fraud and Account Takeover
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 43,680.00- $ 74,250.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
